I would like to on behalf of everyone here at Platinum Care thank you and your team for not only fulfilling all your promises but going above and beyond for us. In business it is often difficult to source suppliers that deliver on time, on budget and go that extra mile in addition to delivering on the promises made. The changeover was smooth and any issues were dealt with timely and efficiently by Michelle who often pre-empt a number of issues that could arise. Again demonstrating that her customers’ needs come first. Michelle also took her time to review our existing mobile use and did identify a number of areas that were costing the business money including but not limited to premium rate abuse.
We now have excellent rates with our new provider – Pastel Solutions without losing that personal service which is critical to our success her at Platinum Care. We look forward to a long and successful partnership with both Michelle and Pastel Solutions.
Having worked with Mark and his team at Pastel Solutions over the last six months, I would not hesitate to recommend the organisation to anyone looking for excellent customer focused service.
Once the initial set up of the contract was complete I expected to be passed over to an account manager to manage my day to day queries and requests, so I am still pleasantly surprised each time Mark personally responds, not to mention the speed in which he gets back to me. On the rare occasion Mark is unavailable, a member of his team is in touch and dealing with my query.
This organisation really has got a refreshing approach to customer service, truly, nothing is too much trouble.
When we went out to tender for our mobile services we were naturally looking for a combination of value for money and good customer service. Pastel Solutions have delivered on both fronts. They were keen to know our needs and requirements in order to prepare a successful bid, and have followed through with excellent customer service from transitioning over to a new supplier and handsets, to supporting our users where necessary. We were not a forgotten customer once the customer signed.
As a wheeler dealer, famous for hunting down the best deal, I chose Pastel to keep me connected.